Refund Policy

 General Policy

We aim to provide high‑quality mobile massage services. Refunds are handled fairly and transparently.

Cancellations

• Cancellations made 12+ hours before the appointment: full refund

• Cancellations made under 12 hours: no refund (unless exceptional circumstances)                                                                                                       

Therapist Cancellations

If we must cancel, you may choose:

• Full refund

• Free rescheduling                                                                                                                                                                                                                                             

• Unsatisfactory Service

• If you are unhappy with the service, contact us within 24 hours at: contactkga88@gmail.com We will review the case and may offer:

• Partial refund

• Discount on next session

• Free rescheduling                                                                                                                                                                                                                                            

• No Refunds For

• Missed appointments

• Inappropriate behaviour

• Unsafe environment preventing the therapist from working                                                                                                                                                           

• Processing Time

• Refunds are processed within 5–10 business days.